E-commerce is subject to certain legal constraints which must be diligently observed. To undertake an e-Commerce activity, it is necessary to respect some fundamental principles: the main disciplines applicable to Electronic Commerce are illustrated below.
These general conditions of supply apply integrally to each order except for special written exceptions sent by USATOYS to the Customer. Placing an order implies full acceptance of these general conditions of sale.
Personal data processing
Our Shop follows the new European Regulation on the Protection of Personal Data (2016/679) which came into full force on 25 May 2018
The prices indicated on our website are expressed in Euros and include VAT unless otherwise specified. Delivery costs are always charged to the customer and are invoiced at the end of the order as a supplement to the selected products. USATOYS reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the site at the time the order is placed. In case of displaying an incorrect and/or manifestly negligible price, for whatever reason (IT bug, manual error, technical error…), the order will be cancelled, even in the case of initial validation.
Orders and availability
Customer orders are fulfilled within the limits of the quantities available in the warehouse, if the ordered product is available at the time of the order, but not in the warehouse due to quantity updating problems, USATOYS undertakes to contact the Customer within 3 days from receipt of the order, informing him of the exact times for delivery of the same. In the event that the unavailability of the product is definitive, USATOYS undertakes to cancel the order and return the amount, if already paid by the customer in advance. USATOYS undertakes to refund as soon as possible and in any case no later than 10 working days from receipt of the same.
We will take care of fulfilling the orders as soon as possible. The timing for the fulfillment of an order varies above all according to the type of payment chosen, and obviously according to the availability of the ordered goods in the warehouse. With payment by bank transfer, the order will be processed within the times stated in the order
Returns and returns for repair or replacement.
The return of the goods, in all cases, must first be expressly authorized by USATOYS.
The return can be requested for incorrect order, incorrect supply, repair (or replacement) under warranty, or for repair out of warranty. The return request for an incorrect order or incorrect supply can be submitted to request replacement with other equipment or to request a return or refund of the amount paid. The return request for an incorrect order or incorrect supply must be sent no later than 7 days from receipt of the goods. The return request following an incorrect order involves the return of the amount paid less the shipping costs and a 20% penalty unless otherwise agreed. Following the return request, if this is authorised, it will be communicated by email. The customer must send the goods to be returned to the address that will be communicated, indicating clearly on the packaging of the package the date and time of our authorization email. The equipment must be sent carriage paid, under penalty of non-collection by the reception centre. It is important that the packaging of the equipment is carried out with the utmost care, adopting all the necessary precautions to avoid damage during transport. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it for assistance, replace it, or proceed with the refund (in the case of a return request). packaging of the equipment is carried out with the utmost care, taking all the necessary precautions to avoid damage during transport. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it for assistance, replace it, or proceed with the refund (in the case of a return request). packaging of the equipment is carried out with the utmost care, taking all the necessary precautions to avoid damage during transport. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it for assistance, replace it, or proceed with the refund (in the case of a return request).
In the event of a replacement request due to an incorrect order, it is essential that the customer also sends the order relating to the equipment with which to replace it at the same time as the return request. The two procedures will be worked separately from an accounting point of view: - Upon return of the equipment, a credit note will be issued, net of shipping costs; - The order confirmation relating to the replacement equipment ordered, of a value at least equal to or greater than the value of the returned equipment, will be sent to the customer, communicating any amount to be paid in full.
If, following the return of the equipment for replacement, an order for other equipment of equal or higher value does not immediately follow (for example: if the customer is undecided about what to order as a replacement), the procedure will be frozen pending receipt of the new order. It will not be possible to request the return of money for goods returned due to an incorrect order and a simultaneous request for replacement, if the change of mind should take place more than 7 days from receipt of the goods.
Returns will be allowed, followed by the crediting of the amount paid (net of shipping costs and any other charges foreseen for the return) only if the request is made within the terms or in case of withdrawal, where applicable. Please note that for items supplied only to order (indicated in the product description) there will be no replacement. Packing, shipping and insurance costs and any other ancillary charges (both for shipping and returning the equipment) will be charged to the customer, in addition, of course, to any repair costs, where due.
In the event of the return of equipment for repair under warranty, any verification of the absence of the defect complained of by the customer could result in the application of a penalty of Euro 30.00 plus VAT.
The shipment of products for RMA opening and faults to our Shop is always charged to the Customer. Return shipments are always charged to the end user.
Right of withdrawal
The consumer who for any reason is not satisfied with the purchase made has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason. It is sufficient to send a simple e-mail within 10 working days from the date of signing the contract. The right of withdrawal is regulated pursuant to art. 64 and following of Legislative Decree 206/2005, (Consumer Code).
- For contracts that have not yet been completed, without having yet made the payment, it is sufficient to send a cancellation e-mail containing the data of the order and of our. order confirmation firstname.lastname@example.org
- For contracts already finalized with goods already received, communication must be given within 14 working days from the date of receipt.
is particularly attentive to the needs of its customers. In the event that the customer wishes to return the purchased goods, he can do so very well by sending a simple communication by e-mail to email@example.com
Alternatively, the customer, if he deems it appropriate, can operate in the manner prescribed by law, by sending a registered letter with acknowledgment of receipt to the address indicated on the invoice attached to the goods, specifying all the data of the sale. Within the same period, a telegram can always be sent to the address indicated on the invoice which must in any case be followed, within 48 hours, by the registered letter with acknowledgment of receipt confirming the expressed withdrawal. Upon receipt of the withdrawal request, an authorization e-mail will be sent to the customer. Again within 14 working days, all purchased goods must be returned to the sender-supplier (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend, when possible, to place it in a second box. In all cases, the affixing of labels or adhesive tapes directly on the original packaging of the product should be avoided. In other words, everything possible must be done to ensure that the returned product is intact in all its parts, including the packaging. The return costs and the means to be used will be at the expense and responsibility of the Customer who will not be compensated by USATOYS in the event that the goods are lost or damaged. It will also be necessary to specify on the package the wording "Subject: withdrawal, order no., invoice no., sender and e-mail authorization date". Packages without the above indications will not be accepted. Once the goods have been received, USATOYS will, following a positive outcome of the check on the returned goods, issue a credit note for the entire amount paid by the Customer, net of shipping costs only.
Cases in which it is not possible to exercise the right of withdrawal
Based on the provisions of Article 5 - paragraph 3 - letter "d" - Legislative Decree 185/99 The consumer cannot exercise the right of withdrawal in case of supply of audiovisual products or sealed computer software, opened by the consumer. The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where USATOYS ascertains: Use, even partial, of the goods and any consumables The lack or damage of the external packaging and/or of the original internal packaging The absence of integral elements of the product (accessories, cables, manuals, parts,…) Damage to the product for reasons other than its transport In the cases indicated above, USATOYS will return the purchased goods to the sender, charging the shipping costs to the sender.
Who does not have the right of withdrawal
The consumer cannot exercise this right of withdrawal if he purchases for purposes related to his business or professional work activity or where he had purchased with a VAT number, with the relative invoice issue or in the case of personalized PCs.
Cancellation of an order
The customer can cancel the order by simply communicating it by e-mail to the address firstname.lastname@example.org provided that the same has not yet been processed.
Order with payment by advance bank transfer.
If the cancellation should take place after the shipment of the goods, the customer will still be required to receive the goods, subsequently requesting authorization to return. After the return, the credit note will be issued and the customer will be refunded the amount paid, net of shipping and insurance costs for both shipping and return. Even if the customer refuses delivery of the goods to avoid the subsequent return, he will still be required to reimburse USATOYS for the shipping and insurance costs already incurred, as well as the shipping and insurance costs for the return of the goods by the courier.
Our company has implemented and applies the "European Guarantee of Conformity" towards the "Consumer" (End User), which provides coverage for 24 months, from the date of purchase, against manufacturing defects and any non-conformities found on the purchased product. The "Commercial Guarantee", offered by the manufacturer, unless otherwise indicated, is 12 months. The warranty does not cover products that have been tampered with, repaired by third parties or used not in compliance with the intended conditions of use. Products deemed to be defective, which in the Supplier's unquestionable judgment turn out to be actually defective, may be repaired or replaced without this implying any liability for the Supplier for any direct or indirect damages. USATOYS in writing and should be sent to email@example.com
The guarantee is provided exclusively in our laboratories or those of the manufacturer, depending on the brand and type of equipment. Once the Buyer has received the return authorization, he is required to ship any defective product at his own risk and expense. The customer must send the goods to be returned to the address that will be communicated. The equipment must be sent carriage paid, under penalty of non-collection by the collection centre. The equipment will first be checked, then a decision will be made, depending on the circumstances, whether to send it for service or to replace it. The warranty for consumables such as lamps, batteries and the like is limited to what is stated in our product description. Shipping costs are always charged to the customer,
With the order, the Buyer assumes responsibility for compliance with the law and safety regulations relating to the use of the products purchased. Any liability of the Supplier is therefore excluded for any and all direct or indirect damage caused to persons or things by the improper use of the products supplied. In no case can the Supplier be held responsible, even indirectly, for the failure or insufficient functioning of the products and/or for the consequent damages.
All trademarks in our catalog are registered by their respective owners. The images accompanying the various articles are purely indicative and do not always represent the article in detail. To be sure not to make mistakes, don't rely on the images but pay close attention to the descriptions that accompany each item. In case of uncertainty, our technical or commercial support is at your disposal to have all the explanations. which is needed.